Archive for the ‘Best Practices’ Category

When is the Last Time You Updated Your Company’s Employee Handbook?

March 25th, 2013

If you’re reading this blog, hopefully your organization already has an employee handbook. Employee handbooks are extremely important for the following reasons:

  1. They provide prevention and protection from legal liabilities
  2. They provide tangible guidelines for your employees
  3. They minimize employer and employee misunderstandings
  4. They provide comprehensive answers to frequently asked questions
  5. They create an overall better working environment

One of the biggest mistakes we see small to medium sized businesses make is forgetting to update their employee handbooks. Because employee handbooks play such a crucial role in reducing a company’s legal liabilities, they must be revised yearly with legal updates to remain compliant with company, state and federal regulations.

Your employee handbook may be violating employment laws and regulations set forth by the EEOC and NLRB (National Labor Relations Board), and you may not even be aware of it. For example, did you know that it is unlawful to prohibit employees from talking about their wages or working conditions on social media platforms such as Facebook and Twitter? The NLRB recently changed employer rights surrounding social media limitations; if your employee handbook contains a social media policy, you best review it!

Are you already a member of HR Shield? HR Shield Memberships include free employee handbook creation (and updates) – contact your advisor today!

If you’re new to HR Shield or interested in membership, call 1-877-636-9525 now and we’ll email you a user name and password that gives you instant access to HR Shield. There you’ll find a collection of forms and resources for your entire management team. You’ll also have immediate access to a dedicated HR Advisor to assist you with updating your handbook.

 

What is a Human Resources Audit?

January 21st, 2013

It may be time for an HR Audit! Has your organization ever conducted one?

A Human Resources Audit is the evaluation of all persons, systems, processes, practices and projects within your organization’s human resources department. A comprehensive audit performed by an HR professional will identify needs for improvement but most importantly will determine whether your organization is in compliance with the ever-changing rules and regulations of employment law.

Human Resources Audits should be performed by an unbiased individual outside of your organization in order to ensure the best review (and advice) possible. And, it’s important to conduct these audits routinely. Employment laws can affect any stage of the employment process and the only way to avoid costly fines and lawsuits is by constantly maintaining compliance.

There’s one more benefit of audits, for both you and your employees: they ensure you’re maintaining a happy and productive workforce. Because an HR Audit will review practices and employment-related programs within your organization, an audit will identify employee dissatisfaction or areas with a need for improvement. This reduces turnover and boosts the overall moral of the workplace.

Concerned about compliance or looking for some better practices to streamline your HR processes? HR Shield currently includes a FREE Compliance Survey & Employee Handbook with each new membership. And, you’ll get instant access to an extensive online library of forms, templates and training tools on everything from job interview tips to performance reviews and compliance.

Did we mention that each new client gets their very own HR Advisor as well? Each HR Shield Advisor has a minimum of ten years HR experience coupled with extensive business expertise in companies of all shapes and sizes.

Contact HR Shield today for more information, or sign up now by clicking here!

Establishing a Smoke-Free Workplace

October 26th, 2012

Are you trying to establish a smoke-free workplace, but worried about violating employee rights and employment laws?

Here’s what you need to know:

Some states and local governments have already established smoke-free workplaces within the public and private sectors. If your worksite is within one of these regulated areas, policy enforcement within the workplace should be relatively simple. You’ll have the law to support you and base your company’s policy off of; just check with your local commissioner or government website for details. For example, here is Massachusetts’ state law which enforces smoke-free working environments: Massachusetts Smoke-Free Workplace Law.

As a reminder, be sure to read through any and all details such as exemptions within the law, if there are any.  Within your company’s workplace policy, you are going to want to refer clients to the actual law for more details, and make employees aware of the penalties if they are found in violation of it.

Now, if your local government or state does not have a smoke-free workplace law in place, but you want to establish a policy for your working environment, you can do so. You have the right as an employer to regulate smoking, but you must have a very clear and precise policy that covers all angles, so that employees violating this policy can be appropriately addressed without you, the employer, accidentally violating an employment law.

An example of covering all angles: What defines “the workplace?” Is it your actual workplace? Or do you also want to prevent employees from smoking in their cars during breaks? A policy may need to define workplace as “company property” including the parking lot, sidewalks and more.

HR Shield assists employers in establishing policies of all kinds. From smoke-free and drug-free workplaces to policies surrounding workplace behavior, dress codes and even vacation accrual, your HR Shield advisor will ensure your policy covers every possible angle, and does not violate any employment laws.  Additionally, HR Shield assists employers when a policy has been violated, by providing best practices and support for employee misconduct and conflict resolution.

Call to meet your HR Advisor today at (877) 636-9525, or contact us for more information.

HR Shield’s Lesson on Office Email Etiquette

September 17th, 2012

In most working environments, there are no hand-written rules surrounding proper email etiquette. Many of us know to avoid the obvious: politically incorrect cartoons, offensive video content, unforgiving language and other questionable materials.

But, it’s often the lapses in communication that result in conflict. For example, by simply pressing “forward” without an explanation or introduction, you leave the message’s meaning up to the recipient’s interpretation. You could quickly offend your recipient and create an unnecessary misunderstanding.

Think about this: While you may think that simply forwarding an article or e-newsletter is a great way to share useful content, if the title of that email is “Ways to Improve Your Attitude,” or “Ways to Stop Wasting Time,” the recipient may immediately see this as a personal attack.

The following 10 guidelines are offered by HR Shield. We encourage you to share them with your office!

  1. Don’t Be Lazy: Clicking “Forward” with no explanation as we mentioned above, can create a great misunderstanding. If you are a manager passing along a task, you may come across as impersonal or rude. If you are forwarding an article, the recipient may think that article is intended for them personally. Long story short, if you’re sending something, provide the reason you are sending it.
  2. Use Spellcheck: There’s nothing worse than tarnishing a powerful message or important email with numerous spelling errors. It reflects poorly upon you, and your business. A quick click to confirm all of your spelling is correct will save you the embarrassment.
  3. Control Your Urge to “Reply All:” “Reply All” is a bad habit to get into. Ask yourself: “Is this message relevant to every single recipient?” If no, don’t waste the time of others.
  4. Confirm Receipt: Did you receive an email this morning that you won’t be able to address until tomorrow? Confirm receipt. Let the sender know that their email is going to be addressed, and did not get intentionally ignored or land itself in the spam filter.
  5. One Subject per Email: Do you have a lot of projects circulating around the office? One subject per email will help keep you and fellow employees organized. It will also make emails and resources surrounding a project easier to find when you are searching for it within your inbox.
  6. Huge Attachment? STOP: Wait a minute, how big is that attachment? There is nothing worse than having your email backed up for a significant amount of time while it’s struggling to download something. If you have a large attachment, resort to other ways of sending it, or at the very least check with your recipient to see if it is okay to send.
  7. Use Caps Sparingly: CAPS= SHOUTING. If something is important, it may be best to bold or italicize it. If it’s very important and the point you are making needs to be stressed, go ahead and use the caps. But use them sparingly!
  8. End Emails With Positive Salutations: The subject of your email may not always be positive, in fact you may be delivering bad news. But, never fail to let people know they are in fact appreciated. Sign off with “Thank you,” “Regards,” “Much appreciated,” or other nice sayings.
  9. Contribute Something: Answering an email with “you too” or “thank you” may seem polite but it adds little to the conversation. Avoid clogging up people’s inboxes with one or two word emails. Support your message with added detail or refrain from sending.
  10. Think Twice: Reread all emails before sending. If the message is not clear, or is left up to too much interpretation, do not send it. Think of a way to reword the message before creating an avoidable miscommunication.

HR Shield is committed to helping improve office atmospheres everywhere.  From HR best practices and basic office protocol to benefits and taxes, we’re here to help. Need more support than our weekly blog? Count on HR Shield for all the human resource support you need—when you need it. Call today to learn about the HR Shield membership options at (877) 636-9525 or contact us for more information.

Stop Employees from Wasting Time at Work

September 12th, 2012

Whether you’re an employee or an employer, take a look at just one hour of your day. How many times are you distracted from the task at hand? What distracts you? Is it Facebook? Pinterest? Personal emails, game scores, the phone ringing or a text message coming through?  It may even be conversation amongst fellow employees.

We live in a very digital world, and it’s often too easy to get distracted by the many means of communication surrounding us. Sometimes the urge to check the status of something irrelevant to work is just unbearable.

This past year Salary.com surveyed 3200 professionals about their distractions at work and 64 percent said they visit non-work related websites every day during their working hours. As an employer, where do you draw the line? 21 percent of the professionals surveyed said they spend 2-5 hours per week on these sites.

Many of us don’t want to play “bad cop” and police every move our employee is making on the clock. Larger companies often monitor employee internet use through their IT department, and internet policies should be specifically outlined within each employee handbook, but for the smaller business without an official IT department or an internal HR team to review policies, cracking down can be difficult.

HR Shield recommends a two-step quick and easy approach:

First, schedule a meeting to address all employees without singling out any one department or employee. Review your current employee handbook and all policies surrounding internet use. (If you do not currently have an employee handbook, contact HR Shield today, our memberships include free employee handbook creation). Let this meeting serve as a “free warning” and a reminder of why it’s important to the Company to work more effectively and efficiently.

Offer Tips For Focusing (some suggestions below):

  • Work in time blocks. If you find yourself being pulled in a dozen directions, it is better to segment your work into small manageable pieces. Select time frames and deadlines to accomplish certain tasks.
  • Reward yourself for accomplishing the task at hand. It may not be against the company policy to visit Facebook or check your personal email account – but don’t do so until your work is complete.
  • Write out a daily task list for the day. Believe it or not, there’s a small sense of reward in crossing off each item for the day.
  • Go incognito. Too many distractions? Sign off messenger, close down your email, and put your phone on silent for an hour or two.
  • Do not check personal email or messages in the morning – saving them for the afternoon will allow you to focus on work for the morning and not get distracted by replies or ongoing threads.

Gauge the effectiveness over several weeks. If the workplace still appears to be suffering from workplace distractions, employee performance reviews and documentation of incidents may be necessary.

Questions about employee handbooks, workplace distractions, performance reviews or the monitoring of internet use? Contact an HR Shield Advisor today for more information!  Call (877) 636-9525.

Don’t Become a Statistic!

August 23rd, 2012

Could your business survive a financial crisis as big as some of these listed below? A prominent law firm here in Tampa, Morgan & Morgan, shares these scary statistics:

  • $100,000 wage & hour settlement on behalf of pizza delivery drivers not properly paid for all hours worked.
  • $142,500 employee misclassification settlement for 19 construction superintendents who were classified as exempt from overtime.
  • $189,000 illegal tip pool settlement on behalf of waitresses who were forced to participate in an illegal tip pool with non-tipped employees (i.e. kitchen staff, managers, cashiers, etc.)
  • $275,000 unpaid commissions settlement for a real estate broker, who was fired immediately prior to the opening of a condominium project for which he had sold many of the units.

Wage and hour lawsuits can cripple an organization; and your company can fall victim because of something as simple as accidentally misclassifying an employee. But there is good news; these crises are within your control. Why not PREVENT them?

Is your company currently in compliance with all federal and state employment laws? Are you in violation of the Fair Labor Standards Act? HR Shield makes it our business to stay up-to-date on changing regulations. While it’s not a ‘Get Out of Jail Free Card,’ it’s the fastest, surest way to avoid getting zapped with unexpected lawsuits or penalties.

Get all the HR compliance services you need including unemployment compensation, workers comp claims and office training. Sign up now online, call (877) 636-9525 or contact us for more information

 

Source: http://www.forthepeople.com/settlements_wage_and_hour.htm

In Wake of Colorado Tragedy, Concern Over Public and Workplace Safety Arises

July 20th, 2012

The mass shooting that occurred overnight at a Colorado movie theatre presents numerous questions, many of which will go unanswered until further investigation. Could this have been prevented? Were there any warning signs? Could people have exited the building more quickly, leading them to safety?

When tragedy strikes, there is little to no time to think.  This presents a challenge to both employers and employees when trying to gain control of utter chaos. Not only are you responsible for yourself, but there is an obligation to protect your employees and patrons as well.

We remind all business owners and managers that while there is truly no way to prepare for an event so devastating, being aware of your surroundings and best safety practices is crucial if an emergency should strike.

If an emergency strikes while you are at the worksite:

  • Immediately dial 911. Even if you are unsure of the extent of the emergency, call for help and let emergency responders know of the situation.  A few minutes will make a big difference in how quickly help can arrive.
  • Know ALL possible exits in the building. This should be reviewed with ALL employees and repeated each time a new person is hired. If you are a retail operation, exits should be clearly marked and illuminated for patrons.
  • Do not waste time. Do not waste time gathering your belongings or trying to determine the severity of the situation. Exit the building as quickly as possible.
  • If exits are blocked, return to your workplace. If exits are blocked, return to your workplace and hang an article of clothing or something similar out of the nearest window. If there is a fire, shut your door, and seal it off as best as possible to avoid smoke inhalation.  The article of clothing will inform emergency personnel you are inside.
  • Shelter-in-Place for Workplace Violence/Shooting.  If your place of employment is under attack and an exit is not near, HIDE in the safest area. Shelter-in-place refers to finding the smallest area and taking refuge there. If there is a window nearby, you can also hang an article of clothing out the window, to let outsiders know you are trapped inside. Avoid overcrowding by selecting numerous hiding areas for each employee/person. DO NOT confront the perpetrator.
  • Know who to report to. Once you are outside of the building, and have reached safety, check in. Let your supervisor know you are okay. Every workplace should have a “check-in” protocol with certain employees or managers designated to take headcounts. This will help emergency personnel determine if there is anyone left in the building, and who.
  • DO NOT pull fire alarm, if the threat is outside of the workplace.  If your office or place of employment receives a threat via phone, letter, or email, do not pull the fire alarm. The fire alarm will disable all elevators, which may be crucial to exiting the building more quickly. Calmly inform everyone that they need to exit the building immediately.

Proactively creating an emergency plan specific to your place of employment will let all employees know of the aforementioned best safety practices. More importantly, delegating responsibilities amongst employees, outlining the chain of command, and determining the safety check-in points outside of your building (all found within a company’s emergency plan) will prove itself valuable in the event of an emergency.

The responsibility of creating a formal emergency plan often falls within the HR department. For companies without HR staff, it is the business owner’s responsibility. For additional questions or concerns surrounding workplace safety and your company’s emergency plan, please contact us.  HR Shield is skilled at aiding companies in creating custom emergency plans and can help promote overall workplace safety within your organization.

HR Shield sends its greatest condolences to victims and their families affected by last night’s Colorado shooting, and we are hoping for the quick recovery of all those injured.

Hiring Our Heroes: Veteran Recruitment

July 17th, 2012

It’s no secret that veterans transitioning out of the military face challenges when it comes to finding employment. As HR professionals, we recognize that it is sometimes difficult to remember all of the important steps to take when recruiting, especially recruiting a veteran.

HR Shield has provided the following list of best practices to help business owners and HR professionals better recruit and hire our heroes.  Feel free to use this as a checklist for your next recruitment and hire!

  1. Job Descriptions: When posting your job, make sure the description is specific and clearly outlines the desired skills and experience. If the job is relevant to someone with military experience, make sure to include that information upfront; this will help veterans more easily find your post. The US Chamber of Commerce also has a website for recruiting veteran candidates – make sure to post available jobs on their site as well!
  2. Have Some Military Background: You don’t have to be a veteran yourself to understand basic military culture. A basic knowledge of the values, structure, policies, challenges, and accomplishments will help establish a stronger relationship with the candidate.  They’ve taken the time to learn about your business and culture; take the time to learn about theirs.
  3. Address Benefits: The military has an extremely easy health care system (in terms of obtaining care). If a military member is sick, injured, or in need of an appointment, they schedule the appointment and go. They may not understand terms like deductibles, co-payments and benefit years. Take your time to review the company’s benefits and answer any questions the candidate may have.  Many veterans will have continued coverage provided through the Military’s primary carrier, TriCare.  Be prepared to discuss how your company’s policies can work in conjunction with current coverage to enhance the overall benefit offering.
  4. Explain Your Structure: Explaining your organization’s structure is often important to a Veteran. Veterans are adept to operating within a chain of command, and delegating responsibilities. Let the candidate know who they will be working for, who will guide them, what their responsibilities are, who they report to, and what an “average” day’s schedule looks like.
  5. Hire for the Right Reason: Many employers are aware that hiring veterans comes with a tax break, but do not hire for that reason. Hire the candidate that is best suited for the job. This will help both the employee and employer grow and succeed.

For more information, questions, or concerns, feel free to contact one of our HR Consultants at HR Shield.

5 Executive Tips for Successful Employee Performance Reviews!

July 2nd, 2012

As a business owner or executive, you need to establish what’s expected overall in the form of a policy manual. Once employees are given the ‘rules of the road’ for their specific job titles, performance must be measured throughout the duration of the employee’s career.

Employee performance reviews not only iron out the kinks in the workplace, but also help employees improve for the future. Reviewing the positives is important as well as reviewing the negatives surrounding an employee’s performance, but you must do so in a manner that is not a personal attack upon the employee. And most importantly, you must not deliver the review in such a manner that the truth is vague or unclear. If an employee is performing poorly,   they need to know, and it needs to be documented in the event that the end result is termination.

Here are 5 tips for management when conducting employee performance reviews:

  1. Schedule Reviews Often: Once a year employee performance reviews do not allow employees to stay on track. Quarterly reviews are much more effective when it comes to measuring an employee’s performance, success, and room for improvement. Also, as working environments change, so may an employee’s job responsibilities. What’s relevant to a good employee performance review today may not be relevant in a few months.
  2. Be Honest: We know it’s hard to deliver negative news, but the truth is much better than leading an employee to believe they are doing everything right. An honest assessment will uncover job performance areas an employee may not know they are performing poorly in. It will also give employees a benchmark, and room for improvement.
  3. Prepare: Give some thought to how you are going to deliver the employee performance review. Will you start with positives, or negatives? And have you given any thought to how much they have or have not improved since the last review? Create an outline for your review so that strengths and areas in need of improvement can be addressed independently.
  4. Be Specific: Nothing is worse than a vague, 5-10 minute review that seems more like homework than a genuine attempt at improving performance. Most employees work very hard for their employers, and a concise, respectful and honest review should be conducted.
  5. Ask About the Future: Where does your employee want to be next year? What about 5 years down the line? This is an important question to ask during an employee performance review because it’s very relevant. How is he or she performing today, and what is it going to take to reach their career goals? Let them know, so that they can work on it, and you can support them. 

Employee reviews can be difficult to deliver. To increase the effectiveness and efficiency of HR related tasks, many companies rely on HR shield. We deliver an employee performance management system that really works, including employee handbook templates, employee reviews and all the HR advice you need.

Call today to learn more about HR Shield’s employee performance reviews at (877) 636-9525 or contact us online.

Virtual Employee Classrooms: 3 Tips for Success

June 15th, 2012

Many industries require workers to have specific training and/or knowledge before performing their job function. When companies employ remote workers or have numerous locations, virtual classrooms become especially popular as an efficient way of delivering information or training. Virtual classrooms can also be used to update employees on HR-related topics or conduct seminars surrounding new policies or standards.

Keeping every employee awake in a virtual classroom is a challenge, especially when it comes to specific training – How do you know if they are paying attention? Here are 3 tips to ensure success for your employee classroom session.

  1. Be Prepared and Organized: Practice or review the virtual seminar beforehand and think of any possible questions that may arise. Be prepared to answer.  Identify the purpose and content of the virtual classroom to your employees before beginning, and enlist the help of an IT professional if you should need assistance delivering the content.
  2. Engage: It’s important to provide your employees with things to do other than just listening.  Build interactive tasks and questions into the session that require responses from all participants. Through “Quiz Managers” and other software available you can even create polls and quizzes that are good for revision, assessment, and reinforcing your message. Through polls, you can display how many people got the answer right, and wrong, without revealing the individual. Think outside the box to get your “students” engaged!
  3.  Take your Own Notes: At the very least, your virtual classroom will always serve as a learning experience for YOU. Always take your own notes so that you can be committed to improving the delivery of employee lessons or information in the future. If there are questions, polls, chat text or any type of interactions, make sure you save them for reference.

With HR Shield, creating effective training or educational content for your employees couldn’t be easier. You’re just a few mouse clicks away from everything you need to create a complete employee performance management system.

HR Shield members are also free to access our comprehensive gallery of training videos that cover every aspect of HR.  When virtual classrooms or seminars are not effective enough for your employees or specific safety compliance requires hands-on/in-person demonstrations, HR Shield can also offer assistance with on-site training.

Call today to learn about the HR Shield membership options at (877) 636-9525 or contact us for more information.